I absolutely love this guitar. It’s hands down the best guitar I’ve ever purchased. The feel, the tone, the craftsmanship—everything about it is top-notch. It plays like I’m dipping my fingers into a bowl of warm butter—smooth, effortless, and just a total joy every time I pick it up. I seriously can’t put it down.
The finish is stunning in person—the Natural Blonde with the Ebony Midnight Package gives it such a classy, timeless look. You can tell this guitar was built with care and attention to every detail.
And I have to say—this was by far the best customer service I have ever received on anything I’ve ever purchased, period. Mike was incredible to deal with. Friendly, responsive, and genuinely passionate about making sure I was taken care of every step of the way.
The “Meet Your Guitar” video that Robert made, playing my actual guitar before it shipped—just wow. I’ve never heard of customer service like that before. It was personal, thoughtful, and made the whole experience feel special and one-of-a-kind. That kind of attention and connection is something you just don’t see anymore.
If you’re thinking about getting one of these guitars, don’t hesitate! You’ll get not just an amazing instrument, but a level of service and care that goes way beyond expectations.
Joel Pollock – Toronto, Canada
Guitar was built with care and attention to every detail
I absolutely love this guitar. It’s hands down the best guitar I’ve ever purchased. The feel, the tone, the craftsmanship—everything about it is top-notch. It plays like I’m dipping my fingers into a bowl of warm butter—smooth, effortless, and just a total joy every time I pick it up. I seriously can’t put it down.
The finish is stunning in person—the Natural Blonde with the Ebony Midnight Package gives it such a classy, timeless look. You can tell this guitar was built with care and attention to every detail.
And I have to say—this was by far the best customer service I have ever received on anything I’ve ever purchased, period. Mike was incredible to deal with. Friendly, responsive, and genuinely passionate about making sure I was taken care of every step of the way.
The “Meet Your Guitar” video that Robert made, playing my actual guitar before it shipped—just wow. I’ve never heard of customer service like that before. It was personal, thoughtful, and made the whole experience feel special and one-of-a-kind. That kind of attention and connection is something you just don’t see anymore.
If you’re thinking about getting one of these guitars, don’t hesitate! You’ll get not just an amazing instrument, but a level of service and care that goes way beyond expectations.
Joel Pollock – Toronto, Canada
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Fretboard action is silky smooth
This “Heirloom” is quite simply one exquisite modern jazz guitar & I am absolutely delighted with it. Out of the box, having shipped several thousand miles, a slight tweak of the G string tuning was all that was needed as the set up by your guy is perfection. What was quite unexpected however, given the relatively thin body depth, was this instrument’s beautiful acoustic sound — it truly ” sings” with a perfect Jazz voicing. Harmonics ring clear at every harmonic fret & again surprise, given the 24 frets fingerboard, the 23rd & 24th frets rang clear & true across
Everything has been first class…
Wow! Where to start? First of all she is a sweet girl with a beautiful voice. From the start, customer service has been great. From my follow up from Steve to my internet inquiry, to Mike’s help in the purchase process, and to the follow up and the interactions with Robert, everything has been First Class. It took me an hour or so of fiddling with the guitar knobs and my amplifier, and suddenly she found her voice. Robert was so right about the pickup. It does almost know where I’m going and it’s forcing me to be a little
Setup is fantastic…
“Absolutely wonderful guitar! Jammed tunes from blues to jazz, and some of my originals. Plays like butter, and the setup is fantastic. Not a bad spot on it! I’m able to get different sounds out of it. It is very flexible and wide range. It is also very light and not cumbersome. I’m enjoying very much. Getting ready to go to praise band practice. I’ll let you know!” -Rick White Jr – Sugar Hill, GA
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