I presented Pinnacle with a unique challenge – ship a Conti Guitar to my workplace – a remote village in rural British Columbia – with no cell service, no weekend deliveries…just one totally stoked customer dancing about anxiously awaiting its arrival. Mike not only met this challenge, but went above and beyond to ensure this beautiful instrument arrived safely in my hands and performed perfectly. “Thank you” doesn’t even come close to expressing my gratitude for his exceptional service and communication. Robert has designed an extraordinary piece of living art – absolutely beautiful to hold, super fast light action, and
Steve Hardy – Salzburg, Austria
“Thanks for the call yesterday. I couldn’t resist taking the guitar out of its shipping box today, despite my resolution to wait until I return from my Canada trip. What can I say? What a beautiful object it is. If a bear chews off my left hand next week in the wilderness camp, I will still keep this instrument for its gorgeous looks. The next “Wow-factor” is the action, fretboard and fluent playability. A mere 5 minutes was enough to make it clear to me that this is my number 1 instrument. And I haven’t even plugged it in yet! So I think you get the idea – I like it – a lot. 😉 I’d also like to thank you for the exemplary service. In these days of “anything goes as long as it makes money,” it’s good to encounter people providing an excellent product they are totally convinced of and standing behind it.”
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Stefan Haeusser – Bad Endbach, Germany
I received my guitar last week. It arrived in excellent condition! It is really an amazing instrument. So beautiful with perfect action and a warm and sweet sound. The Conti Guitar is very comfortable and it is a joy to play. I am very happy with my Conti Guitar! I want to thank you, for the great service, the complimentary DVDs and the Tuner. Best wishes to all.
Dr. Kathleen Durante – Gold River, Canada
I presented Pinnacle with a unique challenge – ship a Conti Guitar to my workplace – a remote village in rural British Columbia – with no cell service, no weekend deliveries…just one totally stoked customer dancing about anxiously awaiting its arrival. Mike not only met this challenge, but went above and beyond to ensure this beautiful instrument arrived safely in my hands and performed perfectly. “Thank you” doesn’t even come close to expressing my gratitude for his exceptional service and communication. Robert has designed an extraordinary piece of living art – absolutely beautiful to hold, super fast light action, and
The Perfect Dream Guitar
Response to Pre-Ship Video: Thank you very much for this personal and detailed courtesy video! This is certainly the best customer experience I ever had! I was extremely excited and enjoyed listening to your playing. I almost felt bad taking the guitar away from you 🙂 I also enjoyed listening to all the details you provided. Your devotion, patience, and attention to details are admirable! The experience and passion that you present makes me positive that I’ll get the very best. I’m confident it will arrive safely. And I promise to update when it does arrive. Also, I wanted to
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