I presented Pinnacle with a unique challenge – ship a Conti Guitar to my workplace – a remote village in rural British Columbia – with no cell service, no weekend deliveries…just one totally stoked customer dancing about anxiously awaiting its arrival. Mike not only met this challenge, but went above and beyond to ensure this beautiful instrument arrived safely in my hands and performed perfectly. “Thank you” doesn’t even come close to expressing my gratitude for his exceptional service and communication. Robert has designed an extraordinary piece of living art – absolutely beautiful to hold, super fast light action, and
The Perfect Dream Guitar
Response to Pre-Ship Video:
Thank you very much for this personal and detailed courtesy video! This is certainly the best customer experience I ever had! I was extremely excited and enjoyed listening to your playing. I almost felt bad taking the guitar away from you 🙂 I also enjoyed listening to all the details you provided. Your devotion, patience, and attention to details are admirable! The experience and passion that you present makes me positive that I’ll get the very best. I’m confident it will arrive safely. And I promise to update when it does arrive. Also, I wanted to thank your crew for their devotion. In particular, the technician for taking care to set up the guitar, and also Steve and Ann for helping me answer all the questions I had with great patience. Thank you! I wish you all good health, happiness, and all the best of everything possible from the bottom of my heart!
Upon Receipt of Entrada:
Thank you Mr. Robert Conti and your dedicated crew for this beautiful sounding and gorgeous guitar! It arrived safely with no issues. Fedex did a good job and the guitar is flawless! It plays wonderful! Couldn’t be more happy. This is truly a unique experience that shows your devotion and care for what you do so well. Sending my warm regards, good health, happiness, and the best of everything! Welcoming you to visit us in Israel.
-Aviv Shemesh – Israel
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Dr. Kathleen Durante – Gold River, Canada
I presented Pinnacle with a unique challenge – ship a Conti Guitar to my workplace – a remote village in rural British Columbia – with no cell service, no weekend deliveries…just one totally stoked customer dancing about anxiously awaiting its arrival. Mike not only met this challenge, but went above and beyond to ensure this beautiful instrument arrived safely in my hands and performed perfectly. “Thank you” doesn’t even come close to expressing my gratitude for his exceptional service and communication. Robert has designed an extraordinary piece of living art – absolutely beautiful to hold, super fast light action, and
A real crowd pleaser…
That pre-shipment video was magnificent. A real personal touch. She arrived yesterday. A stunning lady. I have adjusted the action back and put a plain G on and adjusted the saddle to suit. I have a few gigs this weekend so I will try to get some photos and maybe a video. Outstanding. Thanks again. Over the moon. Not just with the product, which is fantastic and just what I’ve been looking for for some time, but also with the customer service and communication which has blown me away. Outstanding company to deal with. 3 Day Update: Took the guitar
High quality instrument…
My Port Wine single pickup Entrada guitar arrived yesterday in pristine condition. Very securely packed and in the best hard case I have seen. Thank you Robert and your team, especially Mike, who kindly answered all my questions when I called on Thanks Giving. A truly beautiful and high quality instrument. I look forward to many hours of playing. Thank you! -Peter in Melbourne, Australia
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